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Terms and Conditions

1. THESE TERMS

1.1 What these terms cover. These terms and conditions ("Terms") apply to your access to and use of the https://lifestylebids.com website and accompanying service (the “Website” or the "Service") operated by Lifestyle Bids (“us”, “we” or “our”).

1.2 Why you should read them. Please read these Terms carefully before you access or use the Website. These Terms tell you who we are, how the Website and the Service works, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about these Terms, please contact us using the contact details set out in these Terms.

1.3 Changes to these Terms. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new version of the Terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised version of the Terms.

2. INFORMATION ABOUT US

2.1 Who we are. We are Triple R Lifestyles Limited trading as Lifestyle Bids, a company registered in England and Wales. Our company registration number is 10537939 and our registered office is at Unit 1, Posterngate Farm, Harts Lane, South Godstone, England RH9 8LZ, United Kingdom. Our registered VAT number is 282 8582 64.

2.2 How to contact us. You can contact us by telephoning our customer service team at 020 3823 1012 or by writing to us at Lifestylebids.com, Unit 1 Posterngate Farm, Harts Lane, South Godstone, Godstone, England, RH9 8LZ or at info@lifestylebids.com.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

3. REGISTRATION

3.1 How the Service works. A summary of how the Service works including the bidding process during auctions (“Auctions”) is available on the How It Works section of our Website.

3.2 Eligibility requirements. By using the Website and/or by creating an account on the Service (your “Account”), you confirm that:

  • You are capable of entering legally binding contracts;
  • You are 18 years old or older. You may be asked to provide proof of age when you win an Auction or at any other time as we may deem necessary;
  • You are able to make payments using at least one of the following methods: debit card, credit card, bank transfer and PayPal. You may also pay for any additional bid packages up to the value of £5 by text message;
  • You are not an employee of Lifestyle Bids;
  • You are participating in your individual capacity only, and not as part of any commercial or reseller organisation; and
  • You have a valid telephone number and you have provided it during the creation of your Account.

3.3 Access to the Service. Each user is permitted to create a maximum of one Account. Users must also not create more than one Account per telephone number provided. We may terminate or suspend access to our Service and/or any Account that you create on the Service immediately, without prior notice or liability, for any reason whatsoever including without limitation if the user has, in our reasonable opinion:

  • Breached any laws or rights of third parties;
  • Used or attempted to use any unauthorised third party bidding software;
  • Used any false or misleading information during registration or during the amendment of their details;
  • Colluded or attempted to collude with other users in order to increase the chance of winning an Auction (including without limitation by creating more than one Account);
  • Created an Account despite being an employee of Lifestyle Bids; and/or
  • Created or attempted to create multiple Accounts.

3.4 Investigation of potential breach. Where an Account is suspended due to an investigation of a potential breach under Clause 3.3 above, we reserve the right to freeze all activity on the Account, including but not limited to adding or withdrawing funds, placing bids, claiming goods or services won. Where an Account is subsequently reinstated, any goods or services won will then be awarded to the user.

3.5 Consequences of breach. Where an Account is terminated, any goods or services won but not yet delivered will not be awarded to the user and no refunds will be provided for any bids placed during any such Auction. We may report any criminal activity that may have been committed during any such abuse of your Account as set out in Clause 3.3 above. We generally hold the user to whom the Account belongs responsible for any activities undertaken using the Account. We accept no liability whatsoever for any losses incurred or caused by any unauthorised use of your Account. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, limitations of liability and other important terms (Clause 14). Upon termination, your right to use the Service will immediately cease.

3.6 Do not disclose your password. Accounts are non-transferable. You are responsible for safeguarding your password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party or to permit the access to your Account by any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your Account.

3.7 Mailing list and sharing your information. By registering with Lifestyle Bids, you agree to join our mailing list so we can email you from time to time regarding our latest offers, Auction reminders and general information. This includes but is not limited to information on Auctions on which you have bid, free bid offers and any other Lifestyle Bid offers. Lifestyle Bids may share your information with any related third parties, including (but not limited to) your name, email address and phone number.

3.8 Publication of auction winners. Lifestyle Bids has the right to contact the winner after the end of an Auction and to publish information about the winner. All winners of items must submit a picture and full name to Lifestyle Bids for publication on the Website at Lifestyle Bids’ sole discretion.

4. HOW AUCTIONS WITH LIFESTYLE BIDS WORK.

4.1 Product Description. To provide you with the knowledge required to apply skill and judgment in our Auctions, we provide you with the recommended retail price (“RRP”) in respect of each of the products or services in a given Auction. The RRP is provided to the best of our knowledge and is usually provided by the third party manufacturer or service provider. We cannot guarantee that the RRP is correct in every case but we will use reasonable endeavours to ensure that the RRP is as accurate as possible.

4.2 How to purchase bids. Once users have created and logged in to their Account, in order to bid in an Auction users must purchase bids for a given day at a set price (the “Bid Price”). The Bid Price will be set out in the relevant Auction room (for example, it may cost £4.99 to purchase an initial 10 bids for a given Auction room. There may be a separate price for any further packages of bids purchased by users, as set out in the relevant Auction room). Users may then use their purchased bids in the relevant Auction room for which their bids were purchased. All bids are final and no refunds will be issued for bids purchased by you unless the Auction is terminated by us. Your statutory rights are not affected by this provision.

4.3 Bidding in Auctions. The winning bid will be the lowest unique bid, defined as the only person to bid a certain amount in a given Auction, and that amount being the lowest amount bid in that Auction. The Auction and bidding processes are set out in more detail on theHow It Works section of our Website.

4.4 Status of your bid. When you place a bid you will see a message regarding the status of your bid (i.e. if it is the lowest unique, unique or not unique bid) and in relation to previous bids. The status of your bid may be affected by the bids of other users. It is your responsibility to check the status of your bid. Notwithstanding, in the event that your bid was the lowest unique bid and it subsequently loses its status as the lowest unique bid, you will be notified by SMS.

4.5 Process of the Auction. Upon expiry of the Auction, the winner, being the person with the lowest unique bid at expiry, is then verified. No one except the person winning the Auction is aware of the lowest unique bid at any moment in time.

4.6 Tie-break. In the rare event of a tie-break (i.e. there is no unique lowest bid, the lowest bid price with the least number of bids wins, with the first person to bid that amount the winner.

4.7 We may contact you by telephone. Upon a user winning an Auction, or at any other time deemed necessary by us, we may contact the user by the telephone number provided by the user. We will only deliver goods and services won by users once we are satisfied that the telephone number provided belongs to the relevant user, which we will seek to confirm by calling or sending a SMS to the relevant user. We will attempt to call or text the winning user within 2 working days of the Auction ending and may request that the user confirm certain details relating to their Account. In order for the winning user to claim their prize, they must confirm their information within 14 days from the date of contact by Lifestyle Bids. In the event that we are unable to contact the winning user by SMS or by telephone, or you do not claim your prize within the 14 day period stipulated above, we are unable to form a contract with the user and any goods or services won by the user will be forfeited.

4.8 Out of stock. In the rare event that a prize won by a user in an Auction is out of stock with our supplier(s), if we are unable to obtain stock with a third party we will offer the winning user an alternative item or cash payment at the value of the RRP amount of the item.

4.9 Events which may affect an Auction. We reserve the right to:

  • (a) suspend or terminate an Auction at any time in the event of technical problems or to make minor technical changes or to investigate suspected irregular or fraudulent activity;
  • (b) limit the Auctions you may participate in;
  • (c) change the goods or services in the Auction if in our opinion users do not have sufficient interest in the goods or services and that it will take too long to come to an end. In such cases, we will replace the goods or services with something of equal or greater value and all existing bids shall remain effective; and
  • (d) terminate an Auction if in our opinion it does not benefit our users and has not had sufficient interest. In such cases, all existing bids will be re-credited to users who placed bids.

4.10 Your rights if we suspend the supply of goods and services. We will contact you in advance to tell you we will be suspending the supply of the goods or services, unless the problem is urgent or an emergency. If we have to suspend the goods or services, we will adjust the price so that you do not pay for any goods or services while they are suspended. You may contact us to end the contract for any goods or services if we suspend them, or tell you we are going to suspend them and we will refund any sums you have paid in advance for the goods or services in respect of the period after you end the contract.

4.11 Winners are announced automatically on the ‘Completed Auctions’ section and will be contacted immediately. We allow 5 working days for the winner to contact Lifestyle Bids by return email. Failure to make contact within 5 working days means the auction lot is then offered to the next lowest unique bidder.

4.12 Disqualification can also take place if you break the rules of the game and fraudulent activity will be reported.

4.13 We reserve the right to disqualify bidders who create more than one account on Lifestyle Bids website, as this constitutes fraudulent activity.

4.14. Lifestyle Bids are unable to retract any bids that have been confirmed in an auction room as the site is tamper proof and all bids are recorded as sealed bids.

5. OUR PRODUCTS

5.1 Products and Services may vary slightly from their pictures. The images of the goods and services on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods or services. Your goods or services may vary slightly from those images.

5.2 Product packaging may vary. The packaging of any goods may vary from that shown in the images on our Website.

5.3 Damage to products. Any items damaged during transportation must be reported to us with [one] working day of receipt by the user. Failure to do so will waive any rights a user may have to claim for replacement of damaged goods.

5.4 Links to other websites. Our Service may contain links to third party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise that you read the terms and conditions and privacy policies of any third party websites or services that you visit.

5.5 Goods and services provided by third parties. The Website contains goods and services provided by third parties. We cannot confirm that the information supplied by such third parties is correct or accurate and we are not liable for the goods and services themselves.

6. PROVIDING THE GOODS AND SERVICES

6.1 Delivery costs. Any costs of delivery will be as displayed to you in the relevant Auction room on our Website.

6.2 When we will provide the products or services. We will let you know when we will provide the goods or services to you at the time of notification to you that you have placed the lowest unique bid in respect of those goods or services. However, goods or services will only be delivered to you once we have received payment in full.

6.3 We are not responsible for delays outside our control. If our supply of any products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or services you have paid for but not received.

6.4 If you are not at home when goods are delivered. If no one is available at your address to take delivery and any goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.

6.5 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for reasonable storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or to re-arrange delivery or collection we may end the contract and Clause 9 will apply.

6.6 If you do not allow us access to provide services. If you do not allow us access to your property to perform any services as arranged (and you do not have a good reason for this) we may charge you reasonable additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 9 will apply.

6.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

  • (a) we have refused to deliver the goods;
  • (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • (c) you told us before we accepted your order that delivery within the delivery deadline was essential.

6.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 6.9, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

6.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under Clause 6.7 or Clause 6.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0203 823 1012 or email us at info@lifestylebids.com for a return label or to arrange collection.

6.10 When you become responsible for the goods or services. A product which consists of goods will be your responsibility from the time we deliver the product to the address you gave us, or you (or a carrier organised by you) collect it from us. A product which consists of services will be your responsibility once we enter into a contract in accordance with these Terms.

6.11 When you own goods. You own a product which consists of goods once we have received payment in full. You own a product which consists of services once we have entered into a contract in accordance with these Terms.

6.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods or services to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 9 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • (a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 7.2;
  • (b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.3;
  • (c) If you have just changed your mind about the product, see Clause 7.4. You may be able to get a refund if you are within the cooling-off period in respect of certain goods and services, but this may be subject to deductions and you may have to pay some of the costs of return of any goods; or
  • (d) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 7.7.

7.2 Ending the contract because the goods or services are faulty or misdescribed. If we determine that your goods have developed a fault within what we consider to be a reasonable time, we will arrange for the goods to be collected from you at our expense and a repaired or replacement item will be returned to you within a reasonable time, at our expense. Where we are unable to provide a repaired or replacement item, we reserve the right to issue a full refund of the purchase price. Where the goods appear to have been the subject of abuse, accidental damage or misuse, we reserve the right to refuse to provide a repaired or replacement item and to charge you for the cost of us collecting the item from you and returning the item to you.

7.3 Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods or services which have not been provided and you may also be entitled to compensation. The reasons are:

  • (a) we have told you about an upcoming change to the goods or services or these Terms which you do not agree to (see Clause 1.3);
  • (b) we have told you about an error in the price or description of the goods or services you have ordered and you do not wish to proceed;
  • (c) there is a risk that supply of the goods or services may be significantly delayed because of events outside our control;
  • (d) we have suspended supply of the goods or services for technical reasons, or notify you we are going to suspend them for technical reasons; or
  • (e) you have a legal right to end the contract because of something we have done wrong.

7.4 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For many goods or services bought online you have a legal right to change your mind within 14 days and to receive a refund.

7.5 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

  • (a) services, once these have been completed, even if the cancellation period is still running;
  • (b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • (c) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  • (d) any products which become mixed inseparably with other items after their delivery.

7.6 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered:

  • (a) Have you bought services? If so, you have 14 days after the day we contact you to confirm that your bid has been successful. However, once we have carried out the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. However, please note that you are not permitted to cancel your contract with us in respect of the following services: media items, hotel bookings, flights, car hire, concerts and other event tickets and any other goods or services excluded from the scope of the Consumer Contract Regulations 2013.
  • (b) Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receive the goods, unless:
    • (i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
    • (ii) Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

7.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

8. HOW TO END THE CONTRACT WITH US

8.1 Tell us you want to end the contract. To end the contract with us in accordance with Clause 7, please let us know by doing one of the following:

  • (a) Phone or email. Call customer services on 020 3823 1012 or email us at info@lifestylebids.com. Please provide your name, home address, details of the bid and, where available, your phone number and email address.
  • (b) Online. Complete the form on our Contact Us page.
  • (c) By post. Print off the model cancellation form and post it to us at the address on the form. Alternatively, simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

8.2 Returning products after ending the contract. If you end the contract for any reason after goods or services have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person or post them back to us at Lifestyle Bids, Unit 1, Posterngate Farm, Harts Lane, South Godstone, England RH9 8LZ, United Kingdom or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0203 823 1012 or email us at info@lifestylebids.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

8.3 When we will pay the costs of return. We will pay the costs of return:

  • (a) if the products are faulty or misdescribed; and/or
  • (b) if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return (subject to clause 8.6).

8.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, as set out here.

8.5 How we will refund you. We will refund you the price you paid for the goods and services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  • (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • (c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

8.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

  • (a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.
  • (b) In all other cases, your refund will be made within 14 days of your telling us that you have changed your mind.

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract if you break it. We may end the contract for goods or services at any time by writing to you if:

  • (a) you do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;
  • (b) you do not, within a reasonable time of us asking, provide us with any information or documentation that is necessary for us to provide the products or services pursuant to Clause 6.12;
  • (c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
  • (d) you do not, within a reasonable time, allow us access to your premises to supply the services;
  • (e) you provide inaccurate or incomplete information to us when creating an account; or
  • (f) you do not comply with any other term or condition relating to the goods or services as notified to you by Lifestyle Bids, including (but not limited to) the completion of any holiday or trip won via the Service within 90 days of the end of the Auction.

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for goods or services that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. IF THERE IS A PROBLEM WITH THE GOODS OR SERVICES

10.1 How to tell us about problems. If you have any questions or complaints about the goods or services, please contact us. You can telephone our customer service team at 0203 823 1012 or write to us at info@lifestylebids.com or Lifestyle Bids, Unit 1, Posterngate Farm, Harts Lane, South Godstone, England RH9 8LZ, United Kingdom.

10.2 Summary of your legal rights. We are under a legal duty to supply goods or services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods or services. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also Clause 8.7.

If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

See also Clause 8.7.

If your product is services, for example tickets to a concert, the Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

11. PRICE AND PAYMENT

11.1 Where to find the price for the product. The price of the goods or services (which includes VAT) will be the price indicated on the bid pages when you placed your bid.

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods or services, we will adjust the rate of VAT that you pay, unless you have already paid for the goods or services in full before the change in the rate of VAT takes effect.

11.3 When you must pay and how you must pay. We accept payment with debit card, credit card, bank transfer and PayPal. You may also pay for any additional bid packages up to the value of £5 by text message. You must pay for the goods or services before we provide or deliver them to you. We will not charge your credit or debit card until we dispatch or provide the goods or services to you.

11.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 Limitation of liability.

  • (a) Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation. You have certain legal rights. These include that we will provide goods and services with reasonable skill and care and within a reasonable time. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled.
  • (b) We accept no liability for any indirect losses howsoever caused including without limitation; loss of income or revenue; loss of business; loss of profits or future contracts; loss of anticipated savings; loss of data; or waste of management or office time or space whether caused by tort, negligence, breach of contract or otherwise, even if foreseeable. We are not responsible for losses not caused by our breach or a failure to provide the Website or the Service due to any cause beyond our reasonable control which prevents us from fulfilling our obligations including but not limited to fire, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God. We are not liable for any damage or alteration to any device as a result of using the Website or the Service. We will use reasonable efforts to make the Website available at all times. However you acknowledge that the availability of the Website may be affected by factors outside of our reasonable control. We are not responsible for unavailability of the Website, or any difficulty or inability to access content.
  • (c) If we do breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering these Terms. For more information on your legal rights, contact your local Citizens Advice Service.
  • (d) We warrant to you that all of goods and services purchased from us through the Website are of satisfactory quality and reasonably fit for all of the purposes for which the goods and services of that kind are commonly supplied. All goods are sold with the manufacturer’s limited warranty only. We are unable to provide any technical service and/or support in respect of any of the goods or services. All requests for technical service and/or support should be made directly to the manufacturer or supplier in accordance with their respective terms and conditions. With the exception of the warranties set forth above, we make no other warranties, either expressed or implied, with respect to the goods or services, or any related services performed by us or any of our agents or subcontractors in connection with any order, including, without limitation, any warranties of fitness for a particular purpose, which other warranties are expressly excluded and disclaimed. We shall not be liable for personal injury and property damage resulting from the improper handling, modification, misuse of the goods or services by the user or any other person following delivery by us.
  • (e) If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
  • (f) We only supply goods and services for domestic and private use. If you use the goods or services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we will use your personal information. As set out in further detail in our Privacy Policy, we will use the personal information you provide to us:

  • (a) to supply the goods or services to you;
  • (b) to process your payment for the goods or services; and
  • (c) if you agreed to this during the bid process, to give you information about similar goods or services that we provide, but you may stop receiving this at any time by contacting us.

13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer, assign, charge, sub-contract or otherwise dispose of our rights and obligations under these Terms to another organisation at any time and without notice to you.

14.2 You need our consent to transfer your rights to someone else. You may only transfer, assign, charge or otherwise dispose of any of your rights or your obligations under these Terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6 Scope of our agreement. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

14.7 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14.8 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (“CEDR”) via their website at https://www.cedr.com/consumer/. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

THE SCHEDULE

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Triple R Lifestyles Limited trading as Lifestyle Bids
Lifestylebids.com
Unit 1 Posterngate Farm
Harts Lane, South Godstone
Godstone, England, RH9 8LZ

0203 823 1012
info@lifestylebids.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate